Live Web Chat

This tool will help implement live chat on your website.

One of the biggest problems of online shopping is that there is no equivalent of a shop-floor assistant. The website visitor has no way of resolving a small query, answer for which he is unable to find. As far as a vendor is concerned giving the visitor an answer on the spot would possibly have converted him into a paying customer. Only way this kind of problems could be avoided is by implementing live chat where the visitor is able to talk to a real live human being and resolve his or her query. The web is too impersonal and just that assurance that you can get in touch with a human being, can make a lot of difference. It has become so that not having live chat at your site is fast becoming a disadvantage. This tool gives you an opportunity to implement the live chat without going through the hassles and the expense of developing the same feature for your commerce site.

eAssistance Pro offers various options for integrating live chat services into your websites. It lets you perform both on-site and off-site chatting. The live chat can be useful in customer service too. It can help improve customer relationships. Customer-operator interaction attracts more visitors where as off-site chatting runs in an external browser window providing more functionalities. This improves interrelationships between customer service representatives as sometimes they’ll need to talk to each other for resolving a specific query. This tool can enable an operator to handle any number of live chat sessions simultaneously. The chat sessions can handle file transfers. File transfer is handy for sending offers, terms, details through doc files, PDF`s and image files. This is a very good tool to have when you are in e-commerce.

eAssistance Pro is a proficient Live chat tool for business organizations who carry their businesses through online medium. It offer two types of user friendly chat console i.e., Web chat console and Standalone operator console. Web chat console can be operated from any Web browser such as Internet Explorer, Opera Mini, Firefox, Netscape or Safari. However, Web chat console offer basic chat functionalities such as instant chat support from anywhere.
eAssistance Pro software also tracks visitor information with its Geo-mapping feature. Moreover, online web chat tool also monitor website traffic during the specific time interval and allows business organization to maximize revenues from high traffic volume. This Live support chat software can be successfully installed on all OS platforms such as MS Windows, Android, Blackberry and Macintosh. It also support all web browsers like Mozilla Firefox, Internet explorer, Netscape, Google Chrome, Opera Mini and others.
In fact, it is one such efficient application that provides you with solution that could help you make the most of your online presence. Using this application, you could very well save chat details between a website operator and visitor in the HTML or Text file.
It also allows operator or visitor to perform auto spell check and correct the text typed in the message box. You could also resize the operator-to-operator chat window. The software also has got newly designed chat panel for better space management through compact integration of all chat features. This Website Chat support tool also record the time of a visitor with its improvised Geo-Mapping feature. However, one must not forget that the trial version allows adding only a single operator and department in the chat console. It works for just 30 days period. After evaluation period gets over, you must purchase the licensed version to continue using its uninterrupted service. visit: www.livewebchat.org